You Should receive a tracking number to allow you know where your orders is. Kindly send an email to hello@fashklo.com if you need assistance.

Yes you can, you should get a tracking number when your item is dispatched.

Yes, just use the address in the delivery section during checkout.

Yes, just use the address in the delivery section during checkout. Kindly also leave a note at checkout to state that is a work address.

There would be 2 attempts to deliver your package. If delivery cannot be made the parcel would be returned to us. You can also opt for a 3rd party to pick your parcel.

Kindly send us your order number and a new delivery can be scheduled for you if we have the package.

We are sorry about this. Sometimes there are some unforeseen circumstances which delay deliveries.

We aim to to delivery on time. Kindly send us an email at hello@fashklo.com with your tracking number for a quick resolution.

You can start your return process by sending an email to hello@fashklo.com or using our self return service. Your return is subject to policies and may be rejected.

Yes you can, exchanges are subject to policy considerations.

Kindly give us a minimum of 1 working day from your estimated return period to confirm your returned item. You would receive an email to confirm this.

Yes you will. However, you will be charged a 2.5% handling fee to enable us process your return. This fee includes bank charges and associated refund costs.

Unfortunately, we won't be able to accept returned items after the return period. We however still encourage you to send us an email at hello@fashklo.com, we may be able to offer you a solution.

Unfortunately, items purchased with a gift card cannot be returned.